New to the UK and just moved into our first home here. -a power cable for the hub's adapter. Account - Mobile. We have the quickstart pack but sadly cannot get broadband set up and working. When plugged into either cable the hub just - 5440321. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Thank you for your post and welcome to the community. Follow these steps to install your virgin Media Broadband, TV and Phone service. Speedvirgin media internal wall box. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. Plug into the wall socket. There are 10 types of people: those. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Been trying to call VM to book an engineer to vi. -a power cable for the hub's adapter. Security matters. Hello. 1. Thank you very much 🙂. Getting Connected with Virgin Media is easy when you have a wall socket. The cable going in will be a double. Hello, my isolator cable does not fit into the virgin media wall socket. Reply. Fitting a new Virgin media wall socket in QuickStart, set up and. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I’m sorry to hear of the issues that you’re having with your installation. Also available from the likes of Screwfix, Homebase, Toolstation etc. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. We have tried plugging it into the only box we found it would fit but no luck. I'd like to move my virgin set top box but the current cable isn't long enough. You need something called a barrel to connect the two. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. called the delivery team and they managed to book a technician for me. If digging / drilling / new external & internal cables are required the. Virgin media wall socket for broadband is not what js shown on the installation guide. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. 0 Kudos. No Virgin Media have their own network which is separate to Openreach`s. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. The installation should take around an hour. I can’t take it off by myself so I called 0800 953 9500. We would like to show you a description here but the site won’t allow us. The agent said I’ll need an eng. A Virgin Media wall socket is simply a point of entry into your home. on 21-02-2023 17:48. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. Phone line - 5 mins. • USB 2. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. My property is a flat which I am renting, so befo. . We would like to show you a description here but the site won’t allow us. Summary of Contents for Virgin Media Virgin TV V6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall box may be branded with the logos of an old cable TV company (not VM). Everything you need is posted to you. 132Mb average speed. 100. However, there is no Virgin Media Wall socket in my house. Any extension that you create after the main socket is your responsibility. 23/04/17 - 06:45 #6. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I'm very sorry to hear about the non wall socket. They can arrange for an engineer to come to the property to complete the installation. All. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Following the installation and verification of its functionality, you can browse the web or. Browse. I’ve ordered a broadband only package and it said I was applicable for a self install kit. The socket you need will be marked with the Virgin Media logo. It covers topics such as remote control, recording, apps, settings and troubleshooting. Or wait here a day or two for a VM Mod to pick this up. #12. Switching from Virgin? If you're switching from Virgin. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 13-12-2021 15:21. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. in Networking and WiFi Sunday; No Virgin Media Wall socket . If I couldn't get the proper wall socket, the internet is not going to be set up su. Turn on and start the hub. --Hub 3. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Tuning in. It seems that I need an electrian to install a wall. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Options. Can I have engineer visit and setup it? Thanks. Just. Second, you'll likely need a manned installation for your VM services. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Installing and configuring your kitSame thing happened, and on all the wall phone points. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Another option might include. But I don't think I have any Virgin Media Wall sockets in my house. 2. on 05-04-2023 09:20. You should be able to do it on a call to CS. 388. 3 weeks ago. Thanks for the reply. 0 Kudos. Ordered VM broadband and was recommended by the website to select the self quick install option. Hub 3. Feb 22, 2022. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Reply. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. We would like to show you a description here but the site won’t allow us. . I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Very Insightful Person. While it's possible to add inclusive calls. When you place your order, we'll let you know. correctly to the Virgin Media wall socket, please follow these instructions to get set up. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. My Virgin Wall socket not same as installation guide that one. Dave. We would like to show you a description here but the site won’t allow us. The second two black cables are from a satellite dish, used by. cable from wall. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Follow these simple installation steps for your Virgin Media home phone set up. Broadband and TV deals. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Following the installation and verification of its functionality, you can browse the web or. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. You should see a welcome screen, then the Virgin Media start up screen. Great staff. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. The other is marked TV, & this is used for TV & Broadband. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I need to arrange an appointment with an engineer. Internet. Some properties do not have a wall socket, only a cable. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. The cable on the right looks like is for a Freeview TV antenna. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Firmly push the end of the. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Browse Virgin Media Virgin Media Community. However, since theres no virgin media socket is it possible if someone who works at v. What should i do now. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 3 weeks ago. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 04-02-2023 11:17. Reply. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Working hard to help connect the nation, shop our offers and order online. Some new sockets may look like. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Options. . 2. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Trouble shooter. Switch off your old boxRe: No wall socket. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 2. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Account - Cable. This'll only take a few moments. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi team. Direct Save Telecom offer new phone line installations for £39. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. The answer is yes. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. See where this Helpful. Guaranteed High quality components and installation. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. They will run the cable underground. on 03-08-2020 18:05. log into hub3 - 192. QuickStart, set up and connections. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Mark as. Virgin Media M125 Fibre Broadband. Just. You need a small spanner to remove this. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The new fibre phone line is designed to work with the same phones as the old copper line. Some older sockets may have NTL or Telewest written on them. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. • Take the red-banded end of the isolator cable and push it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Manage Your Account. You may need a. on 01-02-2023 14:26. Used to be down on Fort Street for decades. Standard Member. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Account - Cable. Dec 24, 2009. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. Rob. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Back a step. What I need to do? - 5432597. QuickStart self-install pack delivery delayed by over 1 month. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. The isolator has a terminator cap (marked below) fitted to the open end. Whichever is the most suitable. Direct Save Telecom. Re: Installation not workingUSB 2. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Get the Hub ready by connecting the wires. I am going to cancel. No Virgin Media Wall socket . Plug into the Hub . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Joining in Options. The cable could be hidden within, or behind, furniture. I'm very sorry to hear about the non wall socket. Here you’ll find all the help you need for Virgin Media related problems and issues. Just plug the Powerline 1000 into any electrical outlet then plug in. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Options. Browse Virgin Media Virgin Media Community. Rob. Some older sockets may have NTL or Telewest written on them. How can I speak to someone about getting one installed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Hello, We recently moved into a house which has this box connected to the router. Connect the Hub’s power cable with the blue tab. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). This hole will typically be up to 1cm in diameter and often positioned near your front door. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Call the Pre-installation and delivery team on 0800 052 1734. If however the socket itself has been removed you will need assistance. Re: My Flat doesn’t have wall socket. on 23-10-2022 13:36. Connect the Hub’s power cable with the blue tab. The Openreach sockets do not work for Virgin Media. No virgin Media wall socket Vera03. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 95. Explain what needs to be done and book an engineer visit. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Occasionally only a very short stub of wire is left behind often hidden. com. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Call the pre-installation and delivery team on 0800 052 1734 explain. Explain what needs to be done and book an engineer visit. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Get the Hub ready by connecting the wires. Browse Virgin Media Virgin Media Community. on 08-01-2023 20:46. I recently got Virgin broadband installed. Plug the cables into the hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If an engineer is offered - accept that. I am hoping a membe. You can also check for a loose cable as not all properties have a socket. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. on 15-11-2022 18:53. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Choose the best spot for your wifi hub. Get more from your Virgin Media setup. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hello sophieboulter1. 29-12-2022 20:58 - edited 29-12-2022 21:00. Thanks for posting, welcome both to the community and also Virgin Media. Turn on and start the Box. 0 Kudos Reply. Stay safe online. in Networking and WiFi Sunday; No Virgin Media Wall socket . I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Options. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. 19 minutes ago. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. Browse Virgin Media Virgin Media Community. 95. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Thank you. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Being connected to the internet is one of the most important modern essentials in 2022,. Ordered VM broadband and was recommended by the website to select the self quick install option. If you require an alternative format bill, such as braille or audio, you will not be charged. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. on 03-08-2020 18:05. on 21-02-2023 19:59. Virgin Media; My Virgin Media; Shop;. . I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Price adjustment. Jack14102. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. There should then be. Can anyone tell me what the case is called, confirm its needed and. Turn on and start the Box. Need wall socket. £ 9. Push fit the VM-supplied lead onto the socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. However, we couldn’t locate the wall socket in our place. 0 Kudos Share. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 weeks ago. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. @umerarifkhan11 wrote:. Options. Any help please?on 27-01-2023 17:22. 21 Controlling your TV with new remote• Plug the power supply into a mains socket. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Very poor advice. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. See where this Helpful Answer was posted. Go to virginmedia. The socket you need will be marked with the Virgin Media logo. Ordered VM broadband and was recommended by the website to select the self quick install option. But I have no Virgin Media Wall - 5216419. Push the red label end of the white cable, into the wall socket. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. No virgin media wall socket. But I have no Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop;. There are multiple different branded wall boxes inside our flat but none. Installing and configuring your kit28 September 2021. 22-12-2022 19:19 - edited 22-12-2022 19:20. The Virgin wall sockets just have one connector at the bottom. #1. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. So, a 50 minute broadband, TV and phone. We have the quickstart pack but sadly cannot get broadband set up and working. Extend your wired Internet access to any room in your house using your existing electrical wiring. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Download it now and enjoy the. The socket will have a Virgin Media logo on it and the port is at the bottom. Switched On. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Account - Mobile. Chris. However, I do not have any of the specified wall sockets available. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. 2 1. on 03-12-2022 10:11. Standard Member. Virgin Media; My Virgin Media; Shop; Help;. I'm sorry to hear about the missing wall socket. Push the red label end of the white cable, into the wall socket. ahhh the rubbish that is CS - you could try this.